Orders are processed within 1–2 business days (Mon–Fri, excluding holidays). You’ll receive a shipping confirmation with tracking as soon as your order leaves our facility.

• Domestic transit (USA): Typically 3–7 business days.
• International transit: Typically 7–21 business days. International orders may be subject to customs duties, taxes, and fees assessed by the destination country. These are the responsibility of the recipient.
• Carriers: UPS, USPS, DHL, FedEx. Some carriers cannot deliver to P.O. boxes; if applicable, please provide a physical address.

💡 Free standard shipping on US orders over $100 (after discounts, before taxes).

We start preparing your order quickly. If you need to update your shipping address or cancel, contact us immediately at christian@everas.com or via our support page. We’ll do our best to help if the order hasn’t shipped yet.

• Tracking: Your shipping confirmation email includes a tracking link. Please allow 24–48 hours for scans to appear.
• Marked delivered but not received: Check with household members, neighbors, and your local carrier branch. If still missing after 3 business days, contact us at christian@everas.com.
• Lost or damaged in transit: We’ll assist with a replacement or claim. Photos of damage and the packaging may be required.

We want you to love your Everas purchase. If you’re not satisfied, you can request a return within 60 days of delivery.

• Eligibility:
  • Proof of purchase (order number or email) is required.
  • Gift cards and final sale items are not returnable.
• How to start a return: Email christian@everas.com with your order number and reason for return. We’ll provide instructions and, if applicable, a prepaid label.
• Return shipping: Original shipping fees are non-refundable. If a prepaid label is provided, its cost may be deducted from the refund unless the return is due to our error.
• Refund timing: Approved refunds are issued to the original payment method within 3–10 business days after we receive and inspect the return.
• Exchanges: If you prefer an exchange, let us know and we’ll help arrange it (subject to stock).

Mail-in returns (when applicable) should be sent to:

International orders may be subject to customs duties, taxes, and fees assessed by the destination country. These are the responsibility of the recipient.

• We cannot control customs processing times, which may delay delivery.
• Refused or undeliverable international parcels may be returned to us; any associated fees may be deducted from refunds.

Questions about your order? Reach us at christian@everas.com or visit our support page. We’re happy to help.